Cogent Analytics

Refund Policy

Last updated: July 2026 · Effective at launch

1. Your 14-day free trial comes first

Every Cogent Analytics feature is free to try for 14 days — no credit card required. You are only charged if you choose to start a paid subscription. If you cancel before your trial ends, you are never billed, so there is nothing to refund.

2. Subscriptions renew automatically — cancel anytime

Premium is an auto-renewing subscription. It renews at the end of each billing period (monthly or annual) at your plan's current price until you cancel. You can cancel at any time and keep full access until the end of the period you have already paid for. Cancelling stops every future charge.

3. How refunds work depends on where you subscribed

Cogent Analytics is available through three channels, and each has its own refund process:

Apple App Store (iPhone / iPad). Apple is the seller for App Store purchases and handles those refunds. Request one at reportaproblem.apple.com or in your Apple account settings, subject to Apple's policy. We cannot issue App Store refunds directly, but contact us and we will help you through it.

Google Play (Android). Purchases through Google Play follow Google's refund policy — self-service in the Play Store within 48 hours, and by request afterward. Contact us and we will help escalate with Google.

Direct on the web. Our payment provider, Paddle, is the Merchant of Record for web purchases and appears as the seller on your statement. Request a refund by emailing support@allios.ai or by replying to the receipt Paddle sends you.

4. Our money-back guarantee (web purchases)

If Cogent is not right for you, email us within 14 days of any web payment — including renewal charges — and we will refund it in full. We also send a reminder before every annual renewal, so you can cancel ahead of time if you'd rather not continue.

5. Founding Member rate

Founding Members keep their discounted rate for life, as long as their subscription stays continuously active. If you cancel or refund a Founding subscription and resubscribe later, the Founding rate — and any remaining founding spots — may no longer be available.

6. Your statutory rights

Nothing in this policy limits any refund, cancellation, or withdrawal right you have under the consumer laws that apply to you — for example, the 14-day right of withdrawal for digital purchases in the EU and UK. Where those rights are stronger than this policy, they apply.

7. How to cancel

Web / direct: open Billing in your Cogent account settings, or use the manage-subscription link in your Paddle receipt.

iPhone / iPad: Settings → your name → Subscriptions → Cogent Analytics.

Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Cogent Analytics.

8. Contact

Questions or a refund request? Email support@allios.ai and we will get back to you within 2 business days. Cogent Analytics is operated by Allios Ai LLC.